Our Story
Having grown up in Wiltshire, I spent my 20s and 30s living and working in Thailand. It was during my time there that I came face-to-face with a culture that approached care differently - with the upmost respect for the elderly and strong family and community involvement.
In Thailand it is common practice for family and friends to rally around their loved ones in need, providing care at home, with the idea of using care homes unheard of.
Upon my return to the UK, I applied this perspective to my own family situation. After my father unexpectedly suffered a severe stroke, it seemed natural for us to care for him at home where he could be surrounded by familiar faces.
Acting as my father's primary caregiver and supervising his care support team opened my eyes to the amazing benefits of an empathetic and human-focused approach to Homecare.
These insights and experiences led to the creation of Otter Homecare. Our mission is simple: we aim to provide care with the same degree of respect and compassion I observed in Thailand, serving those in need within our local communities in Wiltshire and Somerset.
...and why Otter?
If you've ever seen a pair of otters floating down the river holding hands you will know what caring animals they are. At Otter Homecare we live to make the world a little kinder by offering a hand to you when you are most in need. Furthermore, our base of the south west of England is well known as the territorial home for Otters in the UK.
Our mission
To consistently exceed expectations by delivering the highest quality homecare across
Somerset and Wiltshire
Our values (K-I-L-T)
Kindness, Innovation, Learning, Teamwork
Kindness: We always approach situations with empathy and compassion, prioritising the perspectives of both clients and care professionals.
Innovation: We are constantly looking for a news ways of doing things to bring about better outcomes for the people we care for in our community
Learning: Our people are our greatest asset so we are committed to fostering an environment where learning and development are paramount, enabling us to offer unparalleled care to those we serve.
Teamwork: Our strength lies in unity. We recognize that our success can only be achieved through collaborative and teamwork.
