Jamie, along with his wife, Bowling, is the founder of Otter Homecare. Jamie's passion for care came as a result of his experience as the main carer for his father who suffered a stroke. The experience of caring for his father and helping manage teams of other support carers led him to see the immense impact good, person centered care can make to an individual. To further build his knowledge and skills in care, Jamie is undertaking a Level 5 diploma in Health and Social Care. Before starting Otter Homecare Jamie co-founded two other food and beverage companies in Thailand, which was his home during his 20's and 30's. Jamie is passionate about incorporating the latest technology and innovations from around the world to improve outcomes for individuals who require care.

Bowling Rowland Jones brings a unique blend of experience to Otter Homecare. After spending 15 years in Thailand's F&B sector, where she co-founded two businesses and specialised in R&D and regulatory affairs, Bowling has returned to Wiltshire with her husband, Jamie. Drawing from her hands-on experience in starting and managing businesses in the highly regulated baby food sector, Bowling now helps Jamie to run Otter Homecare, ensuring the organisation sticks to its mission to consistently exceed expectations by delivering the highest quality home care across Somerset and Wiltshire.

Tracey brings over 15 years of dedicated service to the health and social care industry, with a journey inspired by personal experience. Her path in caregiving was sparked by witnessing the compassionate care her mother received during a battle with cancer. Starting her career as a carer in the community, Tracey was quickly captivated by the opportunity to meet diverse and interesting individuals, falling in love with the profession from the beginning. Her passion and commitment to excellence have propelled her through various roles, from carer to senior carer, supervisor, care assessor, deputy manager, and trainer, culminating in her current position as Registered Manager. Despite her administrative responsibilities, Tracey remains passionately hands-on, often working in the field with both her team and clients. Tracey's career is driven by a mission to deliver the highest quality of care possible, to enhance the well-being of others. Her story is a testament to the impact of empathy and dedication in health and social care, embodying Otter Homecare's values of compassion, quality, and community.