Warm, flexible home care from a small, local team — from live-in support to a friendly visit and a cup of tea.
Good enough for DadWe only give care we'd want for our own dad
The same few facesA small, consistent team — never a rotating rota
Family Care AppRelatives see visit notes in real time
Free home visitA relaxed, no-obligation chat at homeWhether it's for a parent, a partner, or yourself, we'll wrap our care gently around the person — and the life they already love.
Expert round-the-clock care in the comfort of your own home — a warm, one-to-one alternative to a care home.
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Everyday help with washing, dressing, medication and meals — flexible visits, as much or as little as you need.
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Specialist support for dementia, recovery and a range of conditions.
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A friendly face, shared hobbies and genuine connection, every visit — because good company is care too.
Learn more →Pay only for the time you need — clear hourly rates, no hidden fees. See costs & funding →
“Care should feel like family — because for us, it started with family.”
We only hire Care Professionals we’d trust with our own families — and our team looks after Jamie’s dad today.
Film: Good Enough for Dad Fully registered and regulated by the Care Quality Commission — never an unregulated introductory agency.
Every Care Professional is trained by our own in-house trainer — beyond the mandatory basics, before they ever visit alone.
Directly employed and DBS-checked — the same small team, who get to know you and your routine.
Complimentary, expert guidance tailored to your needs.
Our qualified manager visits to create your tailored care plan.
Your matched Care Professional begins support on your terms.
We review and adapt your care as your needs change.
Tell us a little about your situation and we'll point you in the right direction — no pressure, no jargon.
Our Care App keeps the whole family gently in the loop — wherever they are.
Know exactly when your Care Professional has been and when they're due.
From breakfast choices to how they're feeling — all recorded with care.
Confidence that medication's been given and needs are met.
Let myself in with the key safe. She was up and pleased to see me — made porridge and a pot of tea, and she ate well.
"I cannot recommend the Otter team highly enough if you are considering care for a loved one with dementia… We have gone from thinking our mum would be going into a care home imminently, to having mum safe, supported and most of all happy in her own home now. They listen, they communicate brilliantly and they are so adaptable to all the changes that dementia care brings."
"The Carers have all been very compassionate and very supportive during this rapid dementia journey we are experiencing…"
"The care I have received so far is excellent, second to none. The carers are friendly and understanding. Very knowledgeable and appear to have a high quality of training… Highly recommend."
Person-centred care isn't a slogan — it's the small, true things our team do every day.
For our Otter Happy Hour, one lady asked to be taken to the spot where her late husband's ashes had been scattered, high up by the White Horse. We made it happen.
"It was especially nice as he got to come along."
A lady living with dementia had once helped at a local stable. So one morning we took her to see the horses, then for coffee and cake at the farm café. She was calm and happy all morning.
A gentleman who used to go a long time between haircuts now gets a regular trim from Cherie, our Registered Manager — a fresh cut, a good chat, and a bit of dignity.
Tell us a little about who needs support and we'll be in touch to arrange a free home visit — at a time that suits you.
One of our local team will be in touch very soon to arrange your free visit. If it's urgent, please call 01225 690022.
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You'll always reach a real person here — not a bot. We're a small local team, so if we're with a client we'll get back to you shortly. Office hours Mon–Fri, 9–5.
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