Warm, flexible home care from a small, local team — from live-in support to a friendly visit and a cup of tea.
Free home visitA relaxed, no-obligation chat at home
No call-out feesPay only for the care you use
Directly-employed teamOur own people, never agency staff
Local & family-runOne Wiltshire team — never a national branch
Watch: Hi, I'm Jamie — why I started Otter"Otter was born after my own father had a stroke and I became his main carer. Combined with twenty years living in Asia — where older generations are deeply respected — it inspired a kinder, more personal kind of care, here in Wiltshire and Somerset."
Four values guide everyone at Otter. Read the first letter of each below — and you'll see why our otter wears a kilt.
Carers matched to your loved one for genuine warmth and patience — every single visit.
We take the initiative — spotting what would help and acting on it, from a thoughtful extra touch to smart tools like our Care App.
Directly employed carers, properly trained and always improving how they support you.
A small, familiar group who know your routine — never just one person, never a stranger.
Whether it's for a parent, a partner, or yourself, we'll wrap our care gently around the person — and the life they already love.
Expert round-the-clock care in the comfort of your own home — a warm, one-to-one alternative to a care home.
Learn more →
Everyday help with washing, dressing, medication and meals — flexible visits, as much or as little as you need.
Learn more →
Specialist support for dementia, recovery and a range of conditions.
Learn more →
A friendly face, shared hobbies and genuine connection, every visit — because good company is care too.
Learn more →We're one local team who answer the phone ourselves — not a branch of a national chain or a call centre.
We only hire carers we'd trust with our own families. In fact, our carers support Jamie's own dad.
Tight-knit, so carers get to know each client and family properly.
Based in Trowbridge and just around the corner — always close by.
Families see real-time updates from every visit, for total peace of mind.
From a quick daily call-in to a full day together — care that flexes around life.
— Jamie, Founder of Otter Homecare
Film: Good Enough for DadIndependently inspected against the highest national standards — never an unregulated introductory agency.
Directly employed and trained by us. No freelancers, no agency staff — just familiar, friendly faces.
The same small team of carers, who get to know you, your routine and the things that matter most.
Every month we gift a free hour of care — to spend on whatever brings a smile. A trip to the garden centre, a favourite cake, or simply more time together.
Our Care Professionals are trained across a wide range of support — mixed and matched to suit you.
Personal care
Medication management
Meal preparation
Transportation
Hobbies & interests
Physical activity
Home helpGrocery shoppingComplimentary, expert guidance tailored to your needs.
Our qualified manager visits to create your tailored care plan.
Your matched Care Professional begins support on your terms.
We review and adapt your care as your needs change.
Answer a few quick questions and we'll point you in the right direction — no pressure, no jargon.
Our Care App keeps the whole family gently in the loop — wherever they are.
Know exactly when your carer has been and when they're due.
From breakfast choices to how they're feeling — all recorded with care.
Easily view care plans, assessments and updates.
Confidence that medication's been given and needs are met.
See the Care App in action
"I cannot recommend the Otter team highly enough if you're considering care for a loved one with dementia. We've gone from thinking our mum would be going into a care home imminently, to having her safe, supported and — most of all — happy in her own home. They listen, they communicate brilliantly, and they're so adaptable to all the changes dementia care brings."
"Otter staff are superb in every way. They are kind, and really understand what being caring carers is all about."
"All home care should be as good as this. Lovely carers, nothing is too much trouble — they don't just do the job, they care."
"The Otter Home Care staff were incredibly kind and considerate in all their dealings with me and my family."
"I cannot recommend Otter Home Care highly enough. We used them to provide care for my elderly dad and they were wonderful."
For many families, staying at home with the right support is the most comfortable — and most empowering — option.
No need to leave home or uproot your life.
Care fits around your routine, not the other way around.
Flexible, tailored support — never more than you use.
Care that's personal, consistent and centred around you.
Keep the comfort of your companions by your side.
Join a small, local team who genuinely look out for each other — with proper training, flexible hours and industry-leading pay.
Person-centred care isn't a slogan — it's the small, true things our team do every day.
For our Otter Happy Hour, one lady asked to be taken to the spot where her late husband's ashes had been scattered, high up by the White Horse. We made it happen.
"It was especially nice as he got to come along."
A lady living with dementia had once helped at a local stable. So one morning we took her to see the horses, then for coffee and cake at the farm café. She was calm and happy all morning.
A gentleman who used to go a long time between haircuts now gets a regular trim from Cherie, our Registered Manager — a fresh cut, a good chat, and a bit of dignity.
Tell us a little about who needs support and we'll be in touch to arrange a free home visit — at a time that suits you.
One of our local team will be in touch very soon to arrange your free visit. If it's urgent, please call 01225 690022.
Your choices are remembered next time.
You'll always reach a real person here — not a bot. We're a small local team, so if we're with a client we'll get back to you shortly. Office hours Mon–Fri, 9–5.
Call us01225 690022 · usually the quickest WhatsApp+44 7564 842728 · message us anytime Request a callbackLeave your number — we'll ring you back
