Warm, flexible home care from a small, local team — from live-in support to a friendly visit and a cup of tea.
Good enough for DadWe only give care we'd want for our own dad
The same few facesA small, consistent team — never a rotating rota
Family Care AppRelatives see visit notes in real time
Free home visitA relaxed, no-obligation chat at home
Watch: Hi, I'm Jamie — why I started Otter"Otter was born after my own father had a stroke and I became his main carer. Combined with twenty years living in Asia — where older generations are deeply respected — it inspired a kinder, more personal kind of care, here in Wiltshire and Somerset."
Four values guide everyone at Otter. Read the first letter of each below — and you'll see why our otter wears a kilt.
Care Professionals matched to your loved one for genuine warmth and patience — every single visit.
We take the initiative — spotting what would help and acting on it, from a thoughtful extra touch to smart tools like our Care App.
Directly employed Care Professionals, properly trained and always improving how they support you.
A small, familiar group who know your routine — never just one person, never a stranger.
Whether it's for a parent, a partner, or yourself, we'll wrap our care gently around the person — and the life they already love.
Expert round-the-clock care in the comfort of your own home — a warm, one-to-one alternative to a care home.
Learn more →
Everyday help with washing, dressing, medication and meals — flexible visits, as much or as little as you need.
Learn more →
Specialist support for dementia, recovery and a range of conditions.
Learn more →
A friendly face, shared hobbies and genuine connection, every visit — because good company is care too.
Learn more →
— Jamie, Founder of Otter Homecare
We only hire Care Professionals we’d trust with our own families — and our team looks after Jamie’s dad today.
Film: Good Enough for DadFully registered and regulated by the Care Quality Commission — never an unregulated introductory agency.
Wiltshire Council's quality assurance inspection gave us its best possible rating — zero risk, across care, staffing and leadership.
Directly employed, DBS-checked and trained by us — the same small team, who get to know you and your routine.
Every month we gift a free hour of care — to spend on whatever brings a smile. A trip to the garden centre, a favourite cake, or simply more time together.
Our Care Professionals are trained across a wide range of support — mixed and matched to suit you.
Personal care
Medication management
Meal preparation
Transportation
Hobbies & interests
Physical activity
Home helpGrocery shoppingComplimentary, expert guidance tailored to your needs.
Our qualified manager visits to create your tailored care plan.
Your matched Care Professional begins support on your terms.
We review and adapt your care as your needs change.
Answer a few quick questions and we'll point you in the right direction — no pressure, no jargon.
Our Care App keeps the whole family gently in the loop — wherever they are.
Know exactly when your Care Professional has been and when they're due.
From breakfast choices to how they're feeling — all recorded with care.
Easily view care plans, assessments and updates.
Confidence that medication's been given and needs are met.
See the Care App in actionLet myself in with the key safe. She was up and pleased to see me — made porridge and a pot of tea, and she ate well.
"I cannot recommend the Otter team highly enough if you are considering care for a loved one with dementia… We have gone from thinking our mum would be going into a care home imminently, to having mum safe, supported and most of all happy in her own home now. They listen, they communicate brilliantly and they are so adaptable to all the changes that dementia care brings."
"Otter staff are superb in every way. They are kind, and really understand what being caring carers means."
"All home care should be as good as this, lovely carers, nothing too much trouble, they don't just do the basics, but will help out with anything…"
"The Otter Home Care staff were incredibly kind and considerate in all their dealings with me and my stepmother."
"I cannot recommend Otter Home Care highly enough: we used them to provide care for my elderly dad. Their level of care was excellent, the carers were always on time and were very attentive."
For many families, staying at home with the right support is the most comfortable — and most empowering — option.
No need to leave home or uproot your life.
Care fits around your routine, not the other way around.
Flexible, tailored support — never more than you use.
Care that's personal, consistent and centred around you.
Keep the comfort of your companions by your side.
Join a small, local team who genuinely look out for each other — with proper training, flexible hours and industry-leading pay.
Person-centred care isn't a slogan — it's the small, true things our team do every day.
For our Otter Happy Hour, one lady asked to be taken to the spot where her late husband's ashes had been scattered, high up by the White Horse. We made it happen.
"It was especially nice as he got to come along."
A lady living with dementia had once helped at a local stable. So one morning we took her to see the horses, then for coffee and cake at the farm café. She was calm and happy all morning.
A gentleman who used to go a long time between haircuts now gets a regular trim from Cherie, our Registered Manager — a fresh cut, a good chat, and a bit of dignity.
Tell us a little about who needs support and we'll be in touch to arrange a free home visit — at a time that suits you.
One of our local team will be in touch very soon to arrange your free visit. If it's urgent, please call 01225 690022.
Your choices are remembered next time.
You'll always reach a real person here — not a bot. We're a small local team, so if we're with a client we'll get back to you shortly. Office hours Mon–Fri, 9–5.
Call us01225 690022 · usually the quickest WhatsApp+44 7564 842728 · message us anytime Request a callbackLeave your number — we'll ring you back
